Privacy policy

Last updated: 24 July 2026

This Privacy Policy explains how Potting Mad collects, uses, discloses and protects personal information when you visit our website, contact us, place an order, subscribe to marketing or otherwise interact with us.

Potting Mad is a trading name operated by SSJ Technology, ABN 44 959 835 837. We handle personal information in accordance with this policy and applicable Australian privacy laws.

1. Personal information we collect

Depending on how you interact with us, we may collect:

  • your name, email address, phone number and billing or delivery address
  • order details, products purchased, pickup or delivery preferences and transaction records
  • account details if you create a customer account
  • communications, enquiries, reviews, photographs and other information you provide
  • marketing preferences and newsletter subscriptions
  • technical information such as IP address, browser, device type, cookie identifiers and website activity
  • fraud-prevention and payment-status information supplied by payment providers

We do not receive or store your complete payment card number. Payment details are handled by Shopify and the payment provider selected at checkout.

2. How we collect information

We may collect information:

  • directly from you when you place an order, complete a form, contact us, subscribe or submit a review
  • automatically through cookies and similar technologies when you use our website
  • from Shopify and service providers that help us process payments, prevent fraud, deliver orders, provide analytics, manage marketing or operate the store
  • from social media platforms when you interact with our pages or content

3. Why we use personal information

We may use personal information to:

  • process, prepare, deliver and support orders
  • arrange local pickup and communicate order updates
  • process payments, refunds and fraud checks
  • respond to enquiries, complaints and requests
  • provide customer accounts, reviews and website features
  • send marketing where you have consented or where otherwise permitted by law
  • measure and improve our website, products, advertising and customer experience
  • keep business, accounting and taxation records
  • protect our customers, business and website from misuse, fraud or security threats
  • comply with legal obligations and resolve disputes

4. Marketing communications

If you subscribe to our newsletter or otherwise consent to marketing, we may send news, product updates and offers. You can unsubscribe at any time using the link in a marketing email or by contacting us.

Unsubscribing from marketing will not stop necessary transactional messages about an order, refund, pickup or account.

5. Cookies and similar technologies

Our website uses cookies and similar technologies to operate the store, remember preferences, maintain security, understand website use and support analytics or advertising.

You can control cookies through your browser and, where available, our cookie or privacy settings. Blocking some cookies may prevent parts of the website from working correctly.

6. When we disclose personal information

We may disclose personal information to service providers that help us run the business, including:

  • Shopify, which hosts and operates our online store
  • payment processors and fraud-prevention providers
  • postal, courier and delivery providers
  • email, customer service, review, analytics and advertising providers
  • professional advisers such as accountants, insurers or legal advisers
  • government, regulatory or law-enforcement bodies where required or authorised by law

We do not sell personal information for money.

7. Overseas processing

Some service providers, including Shopify and providers of cloud, payment, analytics, email or advertising services, may store or process information outside Australia. The countries involved can change as providers update their infrastructure.

Where required, we take reasonable steps to ensure overseas handling is consistent with applicable legal requirements.

8. Retention

We retain personal information only for as long as reasonably needed for the purposes described in this policy, including order fulfilment, customer support, accounting, taxation, fraud prevention, dispute resolution and legal compliance.

When information is no longer required, we take reasonable steps to delete it, de-identify it or securely dispose of it, subject to backup and legal-record requirements.

9. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. However, no website, transmission or storage system can be guaranteed to be completely secure.

You are responsible for keeping any customer account password confidential and for notifying us if you suspect unauthorised account use.

10. Access and correction

You may contact us to request access to personal information we hold about you or to ask us to correct information that is inaccurate, out of date, incomplete, irrelevant or misleading.

We may need to verify your identity before completing a request. In some circumstances, the law may permit or require us to refuse access, in which case we will explain the reason where appropriate.

11. Privacy complaints

If you have a privacy concern, contact us using the details below and explain the issue. We will review the complaint and respond within a reasonable time.

If applicable privacy law covers the matter and you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

12. Children

Our website is intended for general audiences and is not directed to children. We do not knowingly seek to collect personal information directly from children without appropriate consent.

13. Third-party links

Our website may link to third-party websites or platforms. Their privacy practices are controlled by them, and you should review their privacy policies before providing personal information.

14. Changes to this policy

We may update this Privacy Policy when our practices, services or legal obligations change. The current version will be published on this page with an updated date.

15. Contact us

Email: sharni@pottingmad.com.au
Phone: 0415 701 788
Address: 43 Fairlane Street, Joyner QLD 4500, Australia