Shipping policy
Last updated: 24 July 2026
This Shipping Policy explains the delivery and local pickup options available when purchasing from Potting Mad.
Where we deliver
Potting Mad currently ships eligible products within Australia.
Some products, including certain living plants, oversized products and handmade wildlife products, may be marked as Pickup Only. If shipping is not available for a product, this will be stated on the product page or during checkout.
We do not currently offer international shipping.
Local pickup
Local pickup is available from:
Potting Mad
43 Fairlane Street
Joyner QLD 4500
Australia
Orders must be placed and paid for online before collection. Our pickup location is not a walk-in retail store, so please wait until we confirm that your order is ready before arriving.
Pickup instructions will be provided by email or another agreed contact method.
Preparation and dispatch times
Preparation times vary depending on the product:
- Fresh Pet Super Greens and other living products may require approximately 7–10 days to grow and prepare where stated on the product page.
- Handmade or customised products may have a separate production time displayed on the product page.
- In-stock products will be prepared for dispatch as soon as reasonably possible.
If an order contains products with different preparation times, we may hold the order until all products are ready unless another arrangement is made.
Business days exclude weekends and Queensland public holidays.
Shipping charges
Available shipping methods and charges are displayed during checkout. Shipping costs may depend on the products ordered, destination, parcel dimensions and weight.
Delivery estimates
Any delivery timeframe provided is an estimate and begins after the order has been dispatched, not when the order is placed.
Delivery delays may occur because of carrier disruptions, severe weather, public holidays, remote destinations or other circumstances outside our reasonable control. We will assist with delivery enquiries where possible.
Tracking
Where tracking is available, tracking details will be sent after the order has been dispatched.
Delivery addresses
Please check your delivery address carefully before completing your order.
Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has been dispatched.
Additional delivery costs caused by an incorrect or incomplete address supplied by the customer may need to be paid before an order is resent.
Authority to leave
If you provide an authority-to-leave instruction, the carrier may leave the parcel in the nominated location where it considers it safe to do so.
Please consider weather exposure, animals, theft and access when selecting a delivery location.
Damaged, missing or incorrect orders
Please inspect your order as soon as it arrives.
If your order arrives damaged, contains an incorrect product or appears to be missing something, contact us as soon as possible and provide:
- your order number
- a description of the issue
- clear photographs of the product and packaging where relevant
Prompt notification helps us investigate the issue with the carrier, but it does not limit any rights you may have under the Australian Consumer Law.
Australian Consumer Law
Nothing in this Shipping Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under the Australian Consumer Law.
Contact us
For shipping and pickup enquiries, contact:
Email: sharni@pottingmad.com.au
Phone: 0415 701 788